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Store Policies

 

 

Thank you for shopping at Clever Innovations.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

 

Interpretation and Definitions

By accessing our site and placing an order you have willingly accepted the terms of these policies.

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Dynovacon, LLC, 1498 Airport Rd.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Clever Innovations, accessible from https://cleverinnovations.net

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Shipping

All Orders for our products are processed and shipped out in 1-5 business days. Orders placed before 3pm Eastern will almost always ship same day. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email. In the event there is an issue with your Order (out of stock, delay, clarification, payment failure) that needs resolving, the Company may contact you by email or phone.

 

Incorrect Address Disclaimer

It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, however there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address. Orders that are returned to us as undeliverable because of incorrect shipping information are potentially subject to a restocking fee to be determined by us. In the event You still want the Goods, shipment back to You may incur additional shipping fees.

 

Undeliverable, Lost, or Stolen Packages

Company is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities. Often someone else has received the item and misplaced it.

 

Import Duty and Taxes

You will be required to settle the requisite fees when the items are arriving in the destination country. FedEx and UPS typically charge additional import taxes as opposed to US Postal Service.

 

Refunds and Return

Order Cancellation

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. When contacting us please include your name and order number. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

 

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale or clearance cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

 

Any mistakes made on our part (error in order filling, defective product, etc) will be rectified within 1-5 business days at no cost to You.

 

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Clever Innovations Returns
1498 Airport Rd.
Greensboro, GA 30642

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Privacy Statement

Dynovacon, LLC is committed to protecting your privacy and has created this statement to outline our approach in this regard. The following discloses the information gathering and dissemination practices for our web sites. If you have any concerns, comments or complaints, please contact us.

Information We Collect...
We collect general information as you browse our site to help us diagnose problems with our server, administer our web site, and analyze broad demographic information about our visitors. The following information is obtained:

  • IP Address - We use IP addresses to measure site traffic and help provide relevent shopping experiences. Your IP address is not linked to your customer information.
  • Referral Site - If you come to our site via a link, the location of the referral is captured. This is to help us know where our customers come from.
  • Browser Type - This information is captured to help us optimize our site to match the latest technology used by our customers.
  • Movements through our site - We keep track of the pages you visit to help us provide a more personalized and relevant shopping experience.

In addition, our site uses an order form for customers to request products. This order form allows us to obtain contact information (email, address, & phone number) and payment information (credit card number). This information is used to confirm your order and respond to any questions you may have. Where required, we also share this information with certain intermediaries (i.e. freight companies) strictly to process and ship your order.

  • Dynovacon, LLC does not sell, rent or loan information regarding its customers to any third party.
  • Dynovacon, LLC does not store your credit card information on our servers. That information is passed directly to our credit card processor.

Customer Surveys...
To improve our services to you we may from time to time request some of our customers to complete a voluntary survey. Survey answers are confidential. If you do not wish to participate is a survey, simply decline to participate when asked.

Cookies...
Our site uses "cookies" to keep track of your current shopping session.

Correspondence From Us...
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to our web sites. We also use email to update you of the status of your order.

Contacting Us...
If you have any questions about this privacy statement, the practices of this site, or your dealings with Dynovacon, LLC you can contact us at:

Dynovacon, LLC
1498 Airport Rd.
Greensboro, GA 30642
1-888-303-0369